Terms of service

This is the agreement between you and the company that runs Pulsgram. It applies from the moment you create an account. It is written to be read once and understood, not to be impressive.

1. Who you are agreeing with

Pulsgram is provided by ANDIAMO SOFTWARE S.R.L., tax ID RO51032570, trade register J2024049027004, registered office at strada Principală nr. 100, Beldiu, Teiuș, Alba, 515901, Romania. Contact: contact@andiamo.ro, +40 723 593 474. In this document "we" and "us" mean that company, and "you" means the person using the app.

These terms, together with the privacy policy, are the whole agreement between us. Nothing said in a store listing, an advert or a social media post changes them.

2. Who can use Pulsgram

• You must be at least 16 years old. You tell us your date of birth when you sign up and the app refuses to create an account that puts you under 16. Lying about it is a breach of these terms, and an account we find out about is closed.
• You need a working mobile phone number that can receive SMS. Your operator's charges for receiving messages are between you and them.
• One account per phone number. Creating accounts to collect free rewards repeatedly — the sign-up defibrillator, invite rewards — is a breach, and our systems are built to notice it.
• If we have banned you, you may not come back under another number. Doing so is a breach in itself.
• You must not be barred from using this kind of service under the law that applies to you.

3. What Pulsgram does — and what it deliberately does not

Pulsgram is a one-to-one messenger in which every conversation carries a number between 0 and 180 that we call its BPM. It rises when both of you write, it drops by 15 every day on its own, and at zero the conversation flatlines.

Read this part twice, because it is the part that surprises people:

• Messages delete themselves 24 hours after they are sent. Text and photos both.
• The only exception is Keep, and it needs both of you. One person marking a message is a request; the message becomes permanent only when the other person marks it too.
• A flatlined conversation loses its entire history 48 hours later, unless someone revives it with a defibrillator inside that window.
• None of this is recoverable. Not by you, not by our support, not by anyone. When we say the data is gone, we mean there is nothing left to restore from.

So: do not use Pulsgram to store anything you need to keep. It is not a backup, not a document store, and not a record of anything. If a message matters, keep it somewhere that is built to keep things.

Pulsgram is also not an emergency service. Messages can be delayed or fail to arrive. If someone is in danger, call 112.

4. Your account

Your account is your phone number. There is no password: you sign in with a code sent by SMS. That makes a few things your responsibility:

• Keep control of your phone and your number. Whoever can receive your SMS can sign in as you.
• Never give the code to anyone. We will never ask for it — not by email, not on the phone, not in the app. Anyone who asks is not us.
• If you lose the phone or the number, tell us at contact@andiamo.ro so we can help you close the account.
• Everything done through your account is treated as done by you, unless you tell us it was not.

Your username, your date of birth and your phone number cannot be changed after sign-up. That is deliberate — usernames are how people recognise each other, and a username that can change is a tool for impersonation. Your display name, avatar, language and timezone are yours to edit whenever you like.

5. The rules

Do not use Pulsgram to:

• Harass, threaten, stalk or intimidate anyone.
• Share sexual content involving minors. This is the one line where there is no discussion, no warning and no second account: we ban permanently and report to the authorities.
• Send sexual images to people who did not ask for them.
• Share content that is illegal where you or the recipient are, or that promotes violence or self-harm.
• Impersonate another person, a company, or us.
• Spam — bulk messages, advertising, chain messages, scams, phishing.
• Share someone else's private information without their agreement.
• Use bots, scripts, scrapers or modified clients, automate anything, or try to collect data about our users in bulk.
• Attack, probe or reverse-engineer the service, work around rate limits, or interfere with anyone else's use of it. (If you find a security hole, tell us — see the support page. We will not treat honest research as an attack.)
• Resell, rent out or commercially exploit any part of Pulsgram.

6. Reports, suspensions and bans

Anyone can report a user, a message or a Daily Pulse entry from inside the app. Reports go to a person, not to a machine. That person sees who reported whom, the reason, whatever the reporter wrote, and metadata about what was reported — never the message itself, because our moderation tools cannot read message content at all. It is a real constraint we accepted: it makes some decisions harder, and it is the reason we can say nobody here reads your conversations.

Depending on what we find, we may do nothing, send a warning, suspend the account temporarily, or ban it permanently. Reports about self-harm and violence are looked at first. We do not tell you what we decided about somebody else's account, and we do not enter into negotiations about other people's privacy.

If your account is suspended or banned and you think we got it wrong, write to contact@andiamo.ro. A different person will look at it. We will explain our decision unless explaining it would expose someone else.

A ban ends your access to the account. Unused defibrillators and any remaining subscription time are lost — we will not refund them, though you can always ask Apple or Google for a refund under their rules.

7. What you write stays yours

You keep every right you have in the messages and photos you send. You give us only the permission we need to run the service: to store, transmit and display your content to the person you sent it to, and to make the technical copies (thumbnails, blurred previews) the app needs to show it. That permission ends when the content does — which, for most of it, is 24 hours.

We do not use your content for advertising, we do not sell it, and we do not use it to train machine-learning models. Nobody at this company reads your messages; the tools that would let them do it do not exist.

You are responsible for what you send. Do not send anything you do not have the right to send.

Everything else — the app, the website, the name Pulsgram, the design, the heartbeat, the code — belongs to us. Using the app does not give you any right to it beyond using it as intended.

8. Money

Pulsgram is free to use. Every conversation, every message, Keep, the Daily Pulse — all free, with no limits you can pay to remove. There are also two ways to get a defibrillator without paying: invite three friends who actually join, or keep any single conversation above 140 BPM for seven days.

What you can buy

The prices above are for reference. The price you actually pay is the one your store shows you at the moment of purchase, in your currency, including whatever tax applies where you are. There is no free trial.

Who you are buying from

Purchases are made inside the app, through Apple's App Store or Google Play. They take the payment, they hold your payment details, and the purchase itself is governed by their terms as well as these. We never see your card.

Subscriptions

• Puls+ renews every month automatically and is billed by your store until you cancel.
• Cancel it in the store — Apple ID → Subscriptions, or Google Play → Subscriptions. There is no cancel button inside Pulsgram, because we are not the ones charging you.
• Cancelling stops the next renewal. You keep Puls+ until the period you already paid for runs out.
• Deleting your Pulsgram account does not cancel your subscription. Cancel it first, then delete. This catches people out and it is not something we can fix from our side.

Refunds

Refunds are decided by Apple or Google under their own policies — we cannot issue one for a store purchase, and we cannot overturn one either. Ask through reportaproblem.apple.com or your Google Play order history.

When a refund goes through, we take back what it paid for. If the defibrillators have already been spent, your balance goes to zero and the difference is remembered: the next defibrillators you earn or buy settle it first. This is what stops "buy, use, refund, repeat" from being free, and we would rather tell you about it here than have you discover it later.

Because these are digital items delivered immediately, the 14-day right of withdrawal that normally applies to online purchases in the EU ends once delivery starts, and you agree to that when you confirm the purchase. Your other consumer rights are unaffected.

If we change prices

We can change prices and what is included in Puls+. For an existing subscription, a change only applies from the next renewal, and your store will tell you before it takes effect — that is their process, not ours. If we ever remove something you are paying for, we will say so in the app before we do it.

9. The service, as it actually is

We do our best to keep Pulsgram running, and we do not promise it always will be. There will be maintenance, outages and bugs. Messages can be delayed. Notifications depend on Apple, Google and your phone's own settings, and any of them can drop one.

We can change features, add them and remove them. If we remove something significant, we will tell you in the app first. If we ever shut Pulsgram down, we will give you reasonable notice and time to export your data.

The app is provided as it is. Beyond what the law requires of us — and Romanian and EU consumer law requires a good deal — we do not give guarantees about it being uninterrupted, error-free, or fit for any particular purpose you have in mind.

10. Liability

We are responsible for damage we cause you through our own fault, in the way the law makes us responsible. Within the limits the law allows, we are not liable for:

• Messages that expired, conversations that flatlined, or content deleted by the mechanics described in section 3 — that is the product working as designed and as described to you before you started.
• What other users do, write or send you.
• Losses that are not a foreseeable consequence of something we did wrong.

Where our liability can be limited, it is limited to the amount you paid us for Pulsgram in the 12 months before the problem — which, for most people, is nothing, and we would rather say that plainly than hide it in a longer sentence.

None of this limits our liability for death or personal injury caused by our negligence, for fraud, for intent or gross negligence, or anything else that cannot be limited by law. If you are a consumer, your mandatory rights under Romanian and EU law stay exactly as they are, whatever this document says.

11. Ending it

You can stop at any time by deleting your account — from inside the app or by writing to us. How, and what happens to your data, is on the delete account page. There is no notice period and no cancellation fee, because there is nothing to cancel: the account is free.

We can suspend or close your account if you break these terms, if we are required to by law, or if leaving the account open puts other people at risk. Except where that would be unsafe or unlawful, we will tell you why.

When an account ends, the parts of this agreement that are meant to outlive it do — liability, the retention rules in the privacy policy, and anything about money already paid.

12. Changes to these terms

We can change these terms. When we do, the date at the top changes. If a change matters to you, we will tell you in the app before it takes effect and give you a reasonable period to read it. Carrying on using Pulsgram after that means you accept the new version; if you do not, delete your account — that is a real option and it costs you nothing.

13. Law, and what to do if we disagree

These terms are governed by Romanian law. If you are a consumer, that does not take away the protection of the mandatory rules of the country you live in, and you can bring a case in your own country's courts.

Talk to us first: contact@andiamo.ro. Most things that look like a legal dispute are a misunderstanding that an email fixes in a day.

If that does not work and you are a consumer in Romania, you can complain to the National Authority for Consumer Protection (ANPC) — anpc.ro — including through its alternative dispute resolution service. If you are a consumer elsewhere in the EU, your national consumer authority does the same job. Otherwise, the courts with jurisdiction over our registered office in Alba County, Romania, decide.

14. The small print, kept small

• If a court finds one part of these terms unenforceable, the rest still applies.
• If we do not enforce something straight away, we have not given up the right to enforce it later.
• You cannot transfer this agreement to someone else. We can transfer it if the company is sold or reorganised, and we would tell you.
• These terms are published in English and Romanian. Both say the same thing; if they contradict each other, the Romanian version governs.
• Apple and Google are not parties to this agreement and have no obligations under it, but Apple may enforce it against you as a third-party beneficiary, as its App Store rules require us to say.

Questions about any of this: contact@andiamo.ro.